Privacy Policy
Effective Date: January 1, 2025 | Last Updated: January 1, 2025
Summary: UNCC Rooms by Queen City Management Services (QCMS) collects your contact information to help you find and rent housing. If you opt in to SMS communications, we send you relevant housing updates. We do not sell your personal information or share your phone number with third-party marketers. You can opt out of texts at any time by replying STOP.
1. Who We Are
This Privacy Policy applies to UNCC Rooms, a student housing program operated and managed by Queen City Management Services (QCMS), located at 13534 Plaza Rd Extension, Suite 108, Charlotte, NC 28215. References to “we,” “us,” or “our” refer to UNCC Rooms by Queen City Management Services (QCMS).
This Policy describes how we collect, use, and protect information submitted through our website and communications channels.
2. Information We Collect
When you interact with our website, contact forms, or booking forms, we may collect the following types of personal information:
- Identification information: First and last name
- Contact information: Email address, phone number (mobile), mailing address
- Housing preferences: Desired move-in date, room type preference, lease term preference
- Student information: UNCC student ID (if voluntarily provided)
- Communications: Messages, questions, or notes you submit through our forms
- SMS consent records: Whether you opted in or out of SMS programs, timestamps, and which program(s) you consented to
We also collect basic website analytics (pages visited, browser type, general location) through standard web analytics tools to improve our website.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your room inquiries and applications
- To process and manage your housing application and lease
- To assign and communicate your room allocation
- To coordinate move-in logistics and scheduling
- To send transactional updates related to your tenancy (if you have opted in to SMS)
- To send promotional housing offers (only if you have separately and explicitly opted in to marketing SMS)
- To respond to maintenance requests and service updates
- To request satisfaction feedback after move-in (one-time survey, transactional)
- To comply with legal obligations and our lease agreements
4. SMS / Text Message Communications
A2P Compliance Notice: UNCC Rooms by Queen City Management Services (QCMS) participates in A2P (Application-to-Person) SMS messaging programs. The following section describes both programs we operate and how we handle SMS consent data. We do not share, sell, or transfer your phone number or SMS opt-in status to any third party for their marketing purposes.
4.1 Transactional SMS Program
Program Name: UNCC Rooms by Queen City Management Services (QCMS) Transactional Communications
Use Case Description: Non-marketing text messages sent to residents and applicants regarding their housing account. Messages include: room application status and booking confirmations; room allocation and assignment notifications; lease signing reminders and coordination; maintenance request acknowledgment and status updates; move-in scheduling and coordination; and one-time post-move-in resident satisfaction surveys.
Opt-In: You must affirmatively check the transactional SMS consent checkbox on our web forms. Pre-checked boxes are not used. Consent is logged with a timestamp.
Message Frequency: Varies based on your account activity. Most residents receive 1–5 messages per month during active lease periods.
Opt-Out: Reply STOP to any message at any time. You will receive one confirmation message and will receive no further transactional texts.
Help: Reply HELP or contact us at (980) 405-1970 or Rooms@QcmsCharlotte.com.
Cost: UNCC Rooms by Queen City Management Services (QCMS) does not charge for messages. Standard message and data rates from your carrier may apply.
4.2 Promotional SMS Program
Program Name: UNCC Rooms by Queen City Management Services (QCMS) Promotional Offers
Use Case Description: Marketing text messages sent only to individuals who have separately and explicitly opted in to receive promotional content. Messages may include: semester move-in specials and limited-time pricing promotions; early-bird reservation offers for upcoming academic terms; and referral program offers.
Opt-In: You must affirmatively check the promotional SMS consent checkbox on our web forms. This checkbox is separate from the transactional checkbox and is never pre-checked. Opting in to transactional SMS does not enroll you in promotional SMS, and vice versa.
Message Frequency: Typically 2–4 messages per month. Frequency may increase temporarily during move-in seasons.
Opt-Out: Reply STOP to any promotional message at any time. You will receive one confirmation message and will be removed from all promotional SMS lists immediately.
Help: Reply HELP or contact us at (980) 405-1970.
Cost: UNCC Rooms by Queen City Management Services (QCMS) does not charge for messages. Standard message and data rates may apply.
4.3 SMS Data Handling
We handle your SMS opt-in data as follows:
- No sale or transfer: We do not sell, rent, lease, or transfer your mobile phone number or SMS opt-in consent to any third party for their own marketing or messaging purposes.
- Service providers: We may share your information with trusted service providers who help us operate our SMS programs (such as messaging platforms) under strict data processing agreements. These providers are prohibited from using your data for their own purposes.
- Consent records: We retain records of your SMS consent (opt-in and opt-out history) for compliance purposes.
- Security: We use reasonable administrative, technical, and physical measures to protect your contact information from unauthorized access.
5. Sharing of Your Information
We do not sell your personal information. We may share your information only in the following circumstances:
- Service providers: Companies that assist us in operating our website, processing applications, managing tenancy, or delivering SMS communications, subject to confidentiality obligations
- Legal compliance: When required by law, court order, or government authority
- Property management operations: Information may be shared between UNCC Rooms by Queen City Management Services (QCMS) & Queen City Management Services (QCMS) for the purpose of managing your housing application and tenancy
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, including for legal, tax, and lease record-keeping requirements. SMS consent records are retained for a minimum of 4 years or as required by applicable law.
7. Your Rights
You may contact us at any time to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal retention requirements)
- Opt out of any SMS program by replying STOP to any message
- Withdraw consent to marketing communications at any time
To exercise these rights, contact us at Rooms@QcmsCharlotte.com or (980) 405-1970.
8. Cookies & Website Analytics
Our website may use cookies and similar tracking technologies to understand how visitors use our site and to improve your experience. You may disable cookies through your browser settings; however, some site features may not function correctly without them.
9. Children's Privacy
Our housing services are intended for students 18 years of age or older. We do not knowingly collect personal information from individuals under 18. If you believe a minor has submitted information through our site, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Policy.
11. Contact Us
For questions about this Privacy Policy or our data practices, contact:
- UNCC Rooms by Queen City Management Services (QCMS)
- 13534 Plaza Rd Extension, Suite 108, Charlotte, NC 28215
- Phone: (980) 405-1970
- Email: Rooms@QcmsCharlotte.com